This action is normally only performed to correct a serious operational problem with the computer. If the computer is not operating in the Windows operating system, see Recovering from the recovery discs. Reinstall the operating system using the default recovery options Use the following instructions to reinstall Windows using the default recovery options:. When the recovery options are presented, select the option to perform a PC Recovery , and then click Next.
The computer will restart and display a Welcome to PC Recovery message. Click OK to continue. Click Restart. Reinstall the operating system using the advanced recovery options Use the following instructions to reinstall Windows using the advanced recovery options:. On the System Recovery panel, click Advanced Options to select the desired type of action. When the OS is reinstalled and the computer re-starts, the programs and data files exist on the hard drive; however, clicking on the menu icons will not start the program.
It is necessary to reinstall the programs using the original product discs. To preserve your data, copy or backup the data to an external storage device. Recovering from the recovery discs The Windows operating system OS can be reinstalled, using the recovery discs, without destroying any existing programs or customer data. This action is normally only performed if the computer does not start properly or does not boot into the Windows operating system.
To preserve your data, copy or backup the data to an external storage device before performing this task. Do the following actions to reinstall the operating system from the set of recovery discs:.
Open the disc drive, insert the first disc in the set of recovery discs, and close the disc drive. Press the Power button to start the computer and immediately press the F11 key. The computer begins operation from the disc and performs tests on the hard drive. After a short delay, a black screen with a message is displayed. Press 'R' for standard System Recovery options. Press 'F' to format the hard drive and reinstall the original factory settings. All data will be lost!
This option will reformat the hard drive and destroy all your data. See Before reformatting the hard drive for more information. Select the standard System Recovery option by pressing R. The recovery process will check for the presence of the recovery partition on the hard drive. If the partition and the recovery files exist, the rest of the recovery process is performed from the hard drive, and none of the recovery discs are requested.
If the partition or the recovery files do not exist, prompts are displayed to insert or exchange discs as needed from the set of recovery discs. Before reformatting the hard drive, backup your data Reformatting the hard drive will overwrite all the data on the drive, reinstall the Windows operating system, and return the computer to the original factory condition.
All customer data, such as letters, spreadsheets, graphics, and e-mails, will be destroyed. It is possible to preserve your data by copying or backing up the data to an external storage device, such as a network drive, or a writeable CD or DVD. Do the following actions to backup user data to a writeable disc:. Move through the Wizard and select the option to let me choose what to back up. Move through the Wizard and select the directories and files to back up.
For convenience, label each disc with a name, date, and sequence number so data can be restored in the proper sequence. After the computer has been returned to an operating condition, the data can be retrieved from the external storage device by using the Window's Backup and Restore Wizard. Reformatting the hard drive Reformatting a hard drive should be considered as the last resort in resolving a problem with a computer system. The hard drive can be reformatted and the operating system reinstalled, using the PC System Recovery Suite on the hard drive.
Reformatting the hard drive will overwrite all the data on the drive. To preserve the data, backup all your data, such as letters, spreadsheets, graphics, and e-mails, to an external storage device before reformatting the drive.
If the computer is not operating in the Windows operating system, see Reformatting from the recovery discs. Do the following actions to reformat the hard drive and reinstall the operating system:. When the recovery options are presented, select the option to perform the PC Recovery , and then click Next.
On the System Recovery panel, select System Recovery. By default, the system will perform a complete reformat and will destroy all data.
As an alternate method to the steps above, click Advanced Options , and select the Destructive Recovery option, and click Next to begin the reformatting process. The computer is in the original factory condition and all system data, such as location and date must be reconfigured. Reformatting from the recovery discs Reformatting a hard drive should be considered as the last resort in resolving a problem with a computer system. The hard drive can be reformatted and the operating system reinstalled, using the set of recovery discs.
Do the following actions to reformat the hard drive and reinstall the operating system from the set of recovery discs:. This option will reformat the drive and destroy all your data.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Notice: : The information in this document, including products and software versions, is current as of the release date. The document is subject to change without notice.
After booting the notebook PC, an error message displays:. The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory. Back up all necessary data. For additional information, please see Related Links. Perform the Microsoft Windows Vista upgrade. Softpaq Description. SP File Download. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document explains how to reinstall software programs and hardware drivers that were originally installed on the computer at the factory. For business computers, the recovery options might no longer be viable as the image might have been replaced. To confirm, contact your company's IT department or your local IT service.
Use Windows 10 File History to backup and restore your files. For more information, go to Backup and Restore in Windows
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