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Jessen P. Hi ladysparks, Welcome to Microsoft Answers!!! Method 1: Reset the modem or the router To do this, follow these steps: 1 Disconnect the cable that connects the computer to the modem.
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In reply to Jessen P's post on December 9, I have encountered the same problem as above. I finally restarted my computer because I couldn't get the windows to close. This time when I tried to to launch IE, I had 10 windows open simultaneously, although this time I was able to get them to close using Task Manager. I tried resetting my modem also. I ran a full scan this morning with Norton AntiVirus in case it was a virus, and the scan showed no viruses or anything.
I also noticed that if I click on "help" in IE, and then try to access anything like the contents and index, it won't launch the help screen. OS is XP, current to the latest service pack and updates. I just booted that computer up, and IE8 is running fine, so I don't know if there was a possible issue with how the update downloaded and installed. I am going to try the suggestion by Varun to use KB It gives a link for the "Fix" as well as instruction to do it yourself.
Thanks for trying to help but it isn't the router that is causing my problem. The router has been turned on a number of times, it's been turned on before and after the computer was turned on. IE just isn't recognizing the computer is connected to the internet. I'm not sure what that means, because IE has been working until about a week ago now.
I'll try and see if smartblonde's link will help. I'm an Independent Advisor and a Microsoft user like you, and I am here to work with you on this issue. That link is for he Microsoft support page that helps users to deal with the most common upgrade and installation errors on Windows It contains details of the erros, as well as troubleshooting steps to try to fix them.
Are you dealing with any particular issues right now? I hope this helps! How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Leonardo Penha Mesquita's post on June 26, Thx when l make an it say plz do Mic rosoft.
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